From “tribal” experience to customer experience in retailing - what's the link?.
Both actually, depending on whom you speak to. We take the pulse of the industry.
We don’t often put our opinion above our readers’, usually preferring to mirror what the market thinks. But, with Christmas on the horizon, we’re putting our 10 cents’ worth into the hat.
In recent issues we’ve looked at the changing marketplace of the independents and the service industry. This time we turn the spotlight on the specialists. Seemingly massively outgunned by the national retail chains, can they compete? Jess Brunette reports.
In the last issue we aired the current issues around the state of the independents. This time we’re looking at servicing. Everyone says it remains an important aspect of the channel but still it continues to struggle – is there a light at the end of the tunnel, or is it just getting darker all the t…
What’s the outlook for independents? What do they think? And where to from there? Are the stars aligned for the two independent groups to become one? Steve Bohling reports.
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