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Aug

23

2016

Is yours a tribe consumers can trust?

From “tribal” experience to customer experience in retailing - what's the link?.

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Feb

26

2016

Boom or Bust? Or boom and bust?

Both actually, depending on whom you speak to. We take the pulse of the industry.

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Oct

01

2015

Wares' 12 Xmas "Hotties"

We don’t often put our opinion above our readers’, usually preferring to mirror what the market thinks. But, with Christmas on the horizon, we’re putting our 10 cents’ worth into the hat.

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Aug

01

2015

The Specialists. Just surviving or thriving?

In recent issues we’ve looked at the changing marketplace of the independents and the service industry. This time we turn the spotlight on the specialists. Seemingly massively outgunned by the national retail chains, can they compete? Jess Brunette reports.

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Jun

01

2015

At your service (but for how long?)

In the last issue we aired the current issues around the state of the independents. This time we’re looking at servicing. Everyone says it remains an important aspect of the channel but still it continues to struggle – is there a light at the end of the tunnel, or is it just getting darker all the t…

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Apr

01

2015

How long before Independents’ Day?

What’s the outlook for independents? What do they think? And where to from there? Are the stars aligned for the two independent groups to become one? Steve Bohling reports.

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